Refund Policy

1. Introduction

At Vaki OTT, we strive to provide an exceptional streaming experience. This Refund Policy outlines the circumstances under which refunds may or may not be granted for pay-per-view purchases. By using our service, you agree to this policy.

1. Refund Eligibility

Refunds for pay-per-view purchases will only be considered under the following conditions:

You were charged incorrectly due to a system error.
The purchased content was unavailable or did not play due to technical issues on our platform.
Unauthorized transactions caused by fraud or security breaches.
Refunds will not be provided in the following cases:

If you change your mind after purchasing content.
If you experience technical issues due to your own device, internet connection, or third-party software.
If you fail to watch the content before it expires.
3. Requesting a Refund

To request a refund, please follow these steps:

Contact our support team at [Insert Contact Email] within 48 hours of your purchase.
Provide proof of purchase, including transaction details.
Describe the issue in detail, including screenshots if applicable.
Our team will review your request and notify you of the decision within 5-7 business days.

1. Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method.
Refund times may vary depending on your bank or payment provider.
5. Changes to This Policy

Vaki OTT reserves the right to modify this refund policy at any time. Any updates will be posted on our platform, and continued use of our service constitutes acceptance of the revised policy